Privacy Notice: January 6, 2022

 

Flywheel has the utmost respect for the privacy of the personal information of its customers and partners, and is committed to protecting the information that is entrusted to us. The purpose of this privacy policy is to disclose Flywheel’s privacy practices as they relate to the Flywheel website (the website), its marketing efforts, and any other Flywheel resources that link to this Privacy Policy.

Data Protection Overview

General

The following gives a simple overview of what happens to your personal information when you visit the Flywheel.io website. Personal information is any data with which you could be personally identified.

Flywheel does not sell personal information. While we do manage some data with trusted service providers, we do require third parties to be compliant with GDPR and CCPA regulations.

Detailed information on the subject of data protection can be found below.

Data collection on our website

Who is responsible for the data collection on this website?

The data collected on this website are processed by Flywheel Exchange, LLC. 

How do we collect your data?

Some data is collected when you provide it to us. This could, for example, be data you enter on a contact form.

Other data is collected automatically by our IT systems when you visit the website. This data is primarily technical data such as the browser and operating system you are using or when you accessed the page. This data is collected automatically as soon as you enter our website.

What do we use your data for?

Part of the data is collected to ensure the proper functioning of the website. Other data can be used to analyze how visitors use the site.

When is your data shared?

Your data is only shared with vendors that process it on our behalf, and when required by law. Recipients are contractually required to comply with privacy and confidentiality requirements, and security standards. For any transfer of data to a country not approved by the EU Commission as providing adequate protection for the rights and freedoms of data subjects, your data is protected under data transfer agreements based upon the EU Standard Contractual Clauses, or other transfer mechanisms currently approved by the EU Commission.

Further details on what data is shared with which vendors can be found below.

What rights do you have regarding your data?

You always have the right to request information about your stored data, its origin, its recipients, and the purpose of its collection at no charge. You also have the right to request that it be corrected, blocked, or deleted. You can contact us at any time using the address given in the legal notice if you have further questions about the issue of privacy and data protection. You may also file a complaint with the pertinent regulatory authorities.

Analytics and third-party tools

When visiting our website, statistical analyses may be made of your surfing behavior. This happens primarily using cookies and analytics. The analysis of your surfing behavior is usually anonymous, i.e. we will not be able to identify you from this data. You can object to this analysis or prevent it by not using certain tools.

You can object to this analysis. We will inform you below about how to exercise your options in this regard.

General information and mandatory information

Data protection

The operators of this website take the protection of your personal data very seriously. We treat your personal data as confidential and in accordance with the statutory data protection regulations and this privacy policy.

If you use this website, various pieces of personal data will be collected. Personal information is any data with which you could be personally identified. This privacy policy explains what information we collect and what we use it for. It also explains how and for what purpose this happens.

Please note that data transmitted via the internet (e.g. via email communication) may be subject to security breaches. Complete protection of your data from third-party access is not possible.

Notice concerning the party responsible for this website

The party responsible for processing data on this website is:

 

Flywheel Exchange, LLC

Suite 300

1015 Glenwood Ave​​

Minneapolis, MN 55405

U.S.A.

 

Email: privacy@flywheel.io

Phone: +1 (612) 223-7359

The responsible party is the natural or legal person who alone or jointly with others decides on the purposes and means of processing personal data (names, email addresses, etc.).

Revocation of your consent to the processing of your data

Many data processing operations are only possible with your express consent. You may revoke your consent at any time with future effect. An informal email making this request is sufficient. The data processed before we process your request may still be legally processed.

Right to file complaints with regulatory authorities

If there has been a breach of data protection legislation, the person affected may file a complaint with the pertinent regulatory authorities. 

Right to data portability

You have the right to have data which we process based on your consent or in fulfillment of a contract automatically delivered to yourself or to a third party in a standard, machine-readable format. If you require the direct transfer of data to another responsible party, this will only be done to the extent technically feasible.

SSL encryption

This site uses SSL encryption for security reasons and for the protection of the transmission of confidential content, such as the inquiries you send to us as the site operator. You can recognize an encrypted connection in your browser’s address line when it changes from “http://” to “https://” and the lock icon is displayed in your browser’s address bar.

If SSL encryption is activated, the data you transfer to us cannot be read by third parties.

Information, blocking, deletion

As permitted by law, you have the right to be provided at any time with information,free of charge, about any of your personal data that is stored as well as its origin, the recipient and the purpose for which it has been processed. You also have the right to have this data corrected, blocked or deleted. You can contact us at any time using the address given above if you have further questions on the topic of personal data.

Data collection on our website

Cookies and Cookie Table 

 

Web hosting service provider

WP Engine

This website uses WP Engine, a web hosting service. It is operated by WP Engine, 504 Lavaca Street, Suite 1000, Austin, TX 78701.

Website data such as web form submission data, including contact information, is collected and stored in our website files, which are hosted on WP Engine shared hosting servers. Data you submit on a form is encrypted and transmitted to WP Engine data centers within countries in the European Union as specified here: https://wpengine.com/support/servers/

This website will process any data you enter onto forms with your consent per Art. 6 (1)(a) GDPR. 

Objecting to the collection of data

You may revoke your consent at any time and request that Flywheel correct or delete your data from WP Engine by contacting privacy@flywheel.io. You may also choose to request that WP Engine change, update, or delete your information by writing to WPEngine, Inc.

Attn: Legal Department, 504 Lavaca St., Ste. 1000, Austin, Texas 78701, or by sending an email to legal@wpengine.com. The data processed before we receive your request may still be legally processed.

We will retain the data you provide on forms in website files on WP Engine Servers until you request its deletion, revoke your consent for its storage, or 30 days have passed.

Server log files

The website provider automatically collects and stores the information your browser automatically transmits to us in “server log files”. These are:

  • Browser type and browser version
  • Referrer URL
  • Time of the server request
  • IP address

These data will not be combined with data from other sources.

The basis for data processing is Art. 6 (1) (b) GDPR, which allows the processing of data to fulfill a contract or for measures preliminary to a contract.

Contact form

Should you send us questions via the contact form, we will collect the data entered on the form, including the contact details you provide, to answer your question and any follow-up questions. We do not share this information without your permission.

We will, therefore, process any data you enter onto the contact form only with your consent per Art. 6 (1)(a) GDPR. You may revoke your consent at any time. An informal email making this request is sufficient. The data processed before we receive your request may still be legally processed.

We will retain the data you provide on the contact form until you request its deletion, revoke your consent for its storage, or the purpose for its storage no longer pertains (e.g. after fulfilling your request). Any mandatory statutory provisions, especially those regarding mandatory data retention periods, remain unaffected by this provision. 

Third Party Service Providers

Google Analytics

This website uses Google Analytics, a web analytics service. It is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

Google Analytics uses cookies that allow an analysis of the use of the website by you. The information generated by the cookie about your use of this website is transmitted to Google services hosted in the USA and stored there.

This website classifies Google Analytics cookies as Performance cookies, and are stored based on Art. 6 (1) (a) GDPR. You may opt out of the use of these cookies.

Objecting to the collection of data

You can prevent the data generated by these cookies about your use of the website (incl. your IP address) from being passed to Google, and the processing of these data by Google, by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=en.

For more information about how Google Analytics handles user data, see Google’s privacy policy: https://support.google.com/analytics/answer/6004245?hl=en.

Demographic data collection by Google Analytics

This website uses Google Analytics’ demographic features. This allows reports to be generated containing statements about the the aggregate age, gender, and interests of site visitors. This data comes from interest-based advertising from Google and third-party visitor data. This collected data cannot be attributed to any specific individual person.

LinkedIn Advertising

This website uses the LinkedIn Insight Tag, a service for social media advertising and web analytics. It is operated by LinkedIn Corporation, 1000 W. Maude Avenue, Sunnyvale, CA 94085, USA. 

LinkedIn uses cookies that allow LinkedIn to identify Members or make a probabilistic user match after a user clicks on an Ad. Then, LinkedIn analyzes your use of the Flywheel website to optimize advertisements and to retarget advertisements to you. The information generated by the cookie about your use of this website is transmitted to LinkedIn in the USA and to its affiliates. 

This website classifies LinkedIn cookies as Advertising cookies, and are stored based on Art. 6 (1) (a) GDPR. You may opt out of the use of these cookies.

Objecting to the collection of data

You can prevent the data generated by these cookies about your use of the website (incl. IP address, operating system and browser information) from being passed to LinkedIn, and the processing of this data by LinkedIn, by following the steps under “How do I opt out?”: https://www.linkedin.com/help/lms/answer/111735.

For more information about how LinkedIn handles user data, see LinkedIn’s privacy policy https://www.linkedin.com/legal/privacy-policy and user agreement https://www.linkedin.com/legal/user-agreement

Demographic data collection by LinkedIn

LinkedIn does not share personal data with Flywheel, it only provides reports and alerts (which do not identify you) about the website audience, including job title, industry, company, and location.

Hotjar

This website uses Hotjar, a website heatmap and behavior analytics tool. It is operated by Hotjar Ltd, Dragonara Business Centre, 5th Floor, Dragonara Road, Paceville St Julian’s STJ 3141, Malta.

Hotjar uses cookies. These cookies analyze your page clicks, link clicks, time spent on page, mouse movements, scrolling and anonymized keystrokes, and other content from the document object model in the website’s HTML to report anonymous website sessions. This information may be used to recreate individual visits to our website or aggregate into heatmaps. The information generated by Hotjar cookies about your use of the Flywheel.io website will be encrypted and transmitted to data centers in Ireland in the European Union.

Hotjar sets cookies on your browser when you visit a webpage with Hotjar tracking code. You can learn about the kinds of tracking cookies that Hotjar sets at this link

On Flywheel’s website, personally identifiable information is not collected or processed by Hotjar. Flywheel does not include such information in page content, suppresses the collection of keyboard inputs, and does not make use of the Hotjar Identify API.

This website classifies Hotjar cookies as Performance cookies, and are stored based on Art. 6 (1) (a) GDPR. You may opt out of the use of these cookies.

Objecting to the collection of data

You can prevent these cookies being stored by selecting the appropriate settings in your browser. You can also visit Hotjar’s Do Not Track page to learn how to prevent Hotjar from collecting information about you across the web.

For more information about how Hotjar handles user data, see their privacy policy: https://www.hotjar.com/legal/policies/privacy/

Demographic Data collection by Hotjar

Hotjar allows session records to be created that contain pseudonymized IP address, device screen size, device type, browser information, mouse clicks, mouse movements, scrolling, and anonymized keystrokes. Hotjar can also be used to collect company information, professional role, marketing campaigns that visitors may have been targeted with, and country. This collected data will not be attributed to any specific individual on Flywheel’s website.

Pardot

This website uses Pardot services operated by Salesforce. Salesforce Data Protection Officer (Salesforce Privacy Team), 415 Mission St., 3rd Floor, San Francisco, CA 94105, USA. Pardot sets cookies on your browser when you click an email link or visit a webpage, landing page, or form with Pardot tracking code. Pardot cookies don’t store personally identifying information, only a unique identifier.

Pardot analyzes your clicks in emails from Flywheel and your use of the Flywheel website to report visits and clicks. The information generated by the cookie about your use of Flywheel emails and the Flywheel.io website may be transmitted to Salesforce in the USA and to its subprocessors in the United States and other countries as specified in Pardot’s Subprocessor Disclosure here: https://www.salesforce.com/content/dam/web/en_us/www/documents/legal/misc/pardot-infrastructure-and-subprocessors.pdf 

This website classifies Pardot cookies as Advertising cookies, and are stored based on Art. 6 (1) (a) GDPR. You may opt out of the use of these cookies.

Objecting to the collection of data

You can prevent these cookies being stored by selecting the appropriate settings in your browser.

For more information about how Salesforce handles user data, see Salesforce’s privacy policy https://www.salesforce.com/company/privacy/.

Demographic data collection by Pardot

Pardot does not share personal data with Flywheel unless you submit a form on our website and opt into our privacy policy. This form information includes first and last name, job title, position, employer, contact information (email, phone, physical business address), ID data, and localisation data. You can request that Flywheel correct or delete your data from Salesforce and Pardot by contacting privacy@flywheel.io or submitting this form to Salesforce.

 

Uberflip

This website uses Uberflip, a content marketing platform. It is operated by Uberflip, 370 Dufferin St, Toronto, Ontario CA.

Uberflip sets cookies when you access pages on our website with web content hosted on the Uberflip platform, such as our homepage, pages about our services, and our resource center. Uberflip cookies collect behavioral data, including pages visited, scroll patterns, clicks, and user content preference data. Uberflip cookies ensure essential functioning, such as performance & functionality cookies that display content according to user preferences and analytics cookies that report on user actions in aggregate. Uberflip cookies only store random identifiers and technical information such as IP address, browser type, operating system, and session length, and do not contain any type of information that can identify an individual. Uberflip may combine information from its cookies with third party data.

Uberflip acts as a data processor that passes data to Flywheel’s marketing automation platform, Pardot. If you provide data via a form (e.g. your email address) to view content on our website, your data will be encrypted and sent to Pardot. We will process any data you enter onto the form only with your consent per Art. 6 (1) (a) GDPR. Uberflip stores visitor data and may use and share aggregated and anonymized data from visitors to our website. 

Objecting to the collection of data

You can prevent these cookies being stored by selecting the appropriate settings in your browser.

You can learn more about Uberflip’s Privacy Policy here: https://www.uberflip.com/legal/#6

This website classifies Uberflip cookies as Functional cookies and are stored based on Art. 6 (1) (a) GDPR. You may opt out of the use of these cookies.

Demographic data collection by Uberflip

Uberflip does not share personal data with Flywheel unless you submit a form on our website to access content. This form information may include first and last name, job title, position, employer, contact information (email, phone, physical business address), and localisation data. 

You can request that Flywheel correct or delete your data from Uberflip by contacting privacy@flywheel.io.

Email and Newsletter

Data and processing

If you would like to receive Flywheel’s email communications and newsletters, we require a valid email address as well as information that allows us to verify that you are the owner of the specified email address and that you agree to receive this newsletter. No additional data is collected or that which is collected is done so on a voluntary basis. We only use this data to send the requested information and do not share it with third parties.

We will, therefore, process any data you enter onto the contact form only with your consent per Art. 6 (1) (a) GDPR. You can revoke consent to the storage of your data and email address as well as their use for sending the newsletter at any time, e.g. through the “unsubscribe” link in the newsletter. The data processed before we receive your request may still be legally processed.

The data provided when registering for the newsletter will be used to distribute the newsletter until you cancel your subscription when said data will be deleted. Data we have stored for other purposes (e.g. email addresses for the members area) remain unaffected.

Pardot

This website uses the services of Pardot to send emails and newsletters. This service is provided by Salesforce.com, 415 Mission St., 3rd Floor, San Francisco, CA 94105, USA.

Pardot is a service which organizes and analyzes the distribution of emails. If you provide data (e.g. your email address) to subscribe to our email communications, including newsletter, it will be stored on Pardot and Salesforce servers in the USA.

We use Pardot to analyze our newsletter and email campaigns. When you open an email sent by Pardot, a single-pixel image included in the email loads and connects to Pardot’s servers in the United States. This allows us to determine if an email message has been opened. When you click on a link, a cookie is placed on your browser, which allows us to determine which links you click on.

If you do not want your usage of emails and the newsletter to be analyzed by Pardot, you can unsubscribe using the link in every email we send.

For details, see the Salesforce privacy policy at: https://www.salesforce.com/company/privacy/

MailChimp

This website uses the services of MailChimp to send newsletters. This service is provided by Rocket Science Group LLC, 675 Ponce De Leon Ave NE, Suite 5000, Atlanta, GA 30308, USA.

MailChimp is a service which organizes and analyzes the distribution of newsletters. If you provide data (e.g. your email address) to subscribe to our newsletter, it will be stored on MailChimp servers in the USA.

We use MailChimp to analyze our newsletter campaigns. When you open an email sent by MailChimp, a file included in the email (called a web beacon) connects to MailChimp’s servers in the United States. This allows us to determine if a newsletter message has been opened and which links you click on. In addition, technical information is collected (e.g. time of retrieval, IP address, browser type, and operating system). This information cannot be assigned to a specific recipient. It is used exclusively for the statistical analysis of our newsletter campaigns. The results of these analyses can be used to better tailor future newsletters to your interests.

If you do not want your usage of the newsletter to be analyzed by MailChimp, you will have to unsubscribe from the newsletter. For this purpose, we provide a link in every newsletter we send.

For details, see the MailChimp privacy policy at: https://mailchimp.com/legal/terms/.

Customer Relationship Management

Flywheel uses the services of Salesforce.com to organize its list of contacts.  Contact information is regularly synchronized to Salesforce from Pardot and MailChimp. Pardot serves as Flywheel’s authoritative source of truth for this information. If you opt-out of a newsletter list, unsubscribe, or otherwise request data removal, that request will be fulfilled using Pardot’s tools and then synchronized into Flywheel’s Salesforce account.

Please see the Salesforce Privacy Policy at: https://www.salesforce.com/company/privacy/